Support Center

Email Alerts

Last Updated: Dec 09, 2016 04:09PM MST
Email Alerts allow you to receive an email when an Order has been placed, when an Order has shipped, and when the status of an Order has changed. The Email Alerts are sent to the email address located in your User Profile or to an alternate email if one has been added.  Select the HTML type to receive order details or Standard to receive order summary information.  

An Alternate Subscription Email can be used if you want the Email Alerts to be sent to a different email address than the one in your User Profile

HTML emails can be sent with information that includes the UPC/SKU numbers, Order information, and Quantity/Dollar amounts
*Might be client specific

Standard emails can be sent to all users. Standard emails will not include UPC/SKU numbers, Order information, or Quantity/Dollar amounts.

Contact Us

  • Email Us

  • North America:
    Support provided 8:30 AM - 5:00 PM, Monday-Friday, Mountain Time (excluding holidays)
    Phone: 1-877-757-3681 (option 4, Support Desk)

    Support provided 8:30 AM - 5:00 PM, Monday-Friday, Paris Time
    (excluding holidays)
    Phone: +33 1 45 55 98 18

    Inquiries received outside of normal business hours will be handled within four hours the following business day.
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